The challenge

The challenge

Operations pilot uses AI to monitor and classify activity across industrial conveyor belt systems in factories and recycling facilities.

Through operational data, the AI detects patterns and categorizes facility activity into different operational states:

  • Normal production activity

  • Planned breaks

  • Maintenance periods

  • Downtime events

  • Unexpected interruptions

This information is used to generate operational reports and help teams understand productivity, performance, and inefficiencies across facilities.

However, the AI depends on accurate manual schedule input from operations managers.

Shift schedules, breaks, maintenance windows, and operational changes need to be manually configured so the system can correctly understand why a facility appears inactive.

Without this information:

  • planned breaks may be interpreted as downtime

  • reports become inaccurate

  • operational insights lose trust and reliability

  • teams make decisions using incorrect data

The challenge was to design an experience that allows managers to create, manage and modify operational schedules efficiently while supporting both long-term planning and real-time changes.

Constraints & Approach

Timeframe

2 Days


Research

Limited with fixed

user stories

Persona

Operations Managers


Understand

Stucture

Prioritize

Design

Validate

Decision Framework

Decision Framework

Insights

Schedules are repetitive but exceptions are frequent

Users need to react quickly to unexpected events

Operational accuracy directly affects in AI reporting

Problem

Users need to manage past, present and future tasks differently.

Decision

Split experience into different time instances

Different mental models require different workflows.

Problem

Schedules repeat frequently

Decision

Introduce reusable templates

Reduce repetitive input and speed up planning

Problem

Live operational changes happen constantly

Decision

Create quick operational actions

Reduce navigation and support fast reactions

Before commiting to design any screens, I stablished Jobs to be done and designed User Flows for each one of them.

UI Design

UI Design

I focused my design in

  • Low visual fatigue

  • High readability

  • Functional hierarchy

  • Reusable components

Reflection & next steps

Reflection & next steps

The challenge highlighted that effective product design is not about finding the perfect solution, but about making the best possible decisions even when time and information are limited.

Next steps

Next steps

Next steps

  • Usability tests with ROMs

  • Validate assumptions

  • Iterate based on usage patterns

  • Define success metrics

What to validate

What to validate

  • Template adoption

  • Frequency of quick actions

  • Retroactive editing behavior

  • Dashboard scan efficiency

Available for freelance work

Logo

Let's create something amazing & extraordinary together.

Copyright and design by Gaston Johansen - 2025

Available for freelance work

Logo

Let's create something amazing & extraordinary together.

Copyright and design by Gaston Johansen - 2025

Available for freelance work

Logo

Let's create something amazing & extraordinary together.

Copyright and design by Gaston Johansen - 2025

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